# Redesign work so people and AI have clear roles

Adapt roles, decision rights, operating processes and learning so AI improves the work around your team.

Canonical: https://aroai.com/solutions/organisational-transformation/

## Change the process, not only the prompt

Automation changes who prepares, checks, approves and follows up. Map the current hand-offs, define the accountable decision owner, identify staff impacts and redesign the workflow before assigning tasks to AI.

## Where to focus

- **Process and role mapping**: Show the work, owner, queue, approval and exception path before automation.
- **Decision rights**: Clarify which steps an AI may prepare, recommend or complete after approval.
- **Workforce learning**: Create role-based practice and feedback loops for the changed process.
- **Outcome and impact review**: Measure service quality, work distribution and team feedback as well as cycle time.

## A human-centred delivery path

Bring managers, frontline staff, technical owners and affected stakeholders into the design. Pilot the new hand-off, collect feedback and revise responsibilities before broad rollout.